NUR / PEEPS DIGITAL AGENCY LIMITED
Returns & Exchanges
Last updated: 19 October 2026
All sales are final. We take product quality seriously and will review genuine quality concerns in accordance with this policy and applicable law. This policy applies to purchases from PEEPS DIGITAL AGENCY LIMITED, trading as NUR.
1. Final sale policy
We do not accept returns, cancellations, refunds or exchanges for a change of mind, personal preference, or a size, colour or printing detail incorrectly selected by the customer. Please review the size guide and confirm all product and printing selections before completing payment.
2. Quality-related exchanges
An exchange may be arranged where an item has a verified manufacturing defect or quality issue, is damaged when received, or is an incorrect item supplied by us. Requests are reviewed individually following assessment and are subject to replacement stock availability.
Normal wear and tear, accidental damage, misuse, or damage caused by washing, care or alterations do not qualify as manufacturing defects. These exclusions do not apply to an underlying defect for which we are responsible under applicable law.
3. How to report an issue
Inspect your item on collection or receipt and contact run@run-nur.com as soon as reasonably possible if you identify an issue. Include your order number, the affected product, a clear description and photographs showing the issue. Keep your proof of purchase and packaging where available, and avoid further use or washing while the issue is being assessed.
4. Assessment and arrangements
We may request further information or inspection of the item to assess the concern. Please contact us before returning anything. Our team will confirm the outcome, the appropriate remedy, and any collection or return arrangements. If a replacement is unavailable, we will discuss an appropriate alternative remedy, including a refund where required by law.
5. Consumer rights and contact
Nothing in this policy excludes, restricts or replaces any rights or remedies that cannot be excluded under applicable law. The final sale policy does not remove your rights in relation to faulty, damaged, incorrect or misdescribed goods.
PEEPS DIGITAL AGENCY LIMITED (NUR). Email: run@run-nur.com. Business address: 8/F, Wellington Plaza, 56–58 Wellington Street, Central, Hong Kong. This is not a returns address unless our team confirms it in writing.