Privacy Policy

1. Information we collect

When you contact us, we collect your name, email address, topic and message, plus any information you choose to include. For past orders, Shopify and the relevant payment services processed order, contact, payment and fulfillment information and may retain those records. Your chosen jersey size, colour and player-printing details are included in the order. Hosting and security providers may process technical data such as IP addresses, request times, device or browser information and error records to operate and protect the service.

2. Purposes and required fields

We use information to respond to enquiries, process and fulfill orders, arrange delivery, handle returns or complaints, prevent fraud and meet legal obligations. Contact-form fields marked as required are needed to receive and answer your enquiry; without them we cannot process that form. You may choose whether to submit an enquiry. Please do not send identity documents, passwords, complete payment-card details or sensitive personal information in the form. An enquiry does not subscribe you to marketing.

3. Who receives information

Access is limited to our authorised team and service providers that support the relevant purpose. These include Shopify for past orders and some product-image hosting, payment providers, Vercel for website hosting, Web3Forms for relaying contact enquiries, our email provider, and delivery partners where needed. We may also disclose information where lawfully required or to protect legal rights. We do not sell personal information or use contact submissions for unrelated advertising.

Service providers may process information outside Hong Kong under their own applicable terms and safeguards. Our contact form sends your enquiry through Web3Forms to run@run-nur.com. Third-party payment services also have their own privacy and cookie notices.

4. Retention and security

We retain enquiry and order records only for as long as reasonably needed for their purpose, follow-up, disputes, security or legal and accounting requirements. Different record types may require different periods; we do not promise immediate deletion where retention is legally necessary. We use access controls and encrypted network connections, but no internet service can guarantee absolute security. Web3Forms stores form submissions under its retention settings; its stated default is up to three years. Contact us if you think information has been used improperly.

5. Your choices and rights

You may request access to and correction of personal data we hold about you, and ask about deletion, retention or use of your information, by contacting the Privacy Contact at run@run-nur.com or writing to our business address below. We may need proportionate identity verification. We handle requests within the applicable legal requirements, including any permitted exceptions or reasonable access fee. You can also contact the Hong Kong Privacy Commissioner for Personal Data about a privacy concern.

6. Browser storage and updates

The Cookie Policy explains necessary cart storage and optional saved language and wishlist preferences. Optional preference storage is off until you choose to allow it. The website does not currently enable analytics, advertising pixels or session replay. We will update this notice if these practices change.

7. Privacy contact

PEEPS DIGITAL AGENCY LIMITED — Privacy Contact. Email: run@run-nur.com. Address: 8/F, Wellington Plaza, 56–58 Wellington Street, Central, Hong Kong.